Shipping policy
At Vesper, we are committed to delivering your signature jewelry pieces safely and efficiently, wherever you are in the world.
United States delivery
Every piece passes a quality check before it leaves us. Here’s what to expect, door to door.
Most Vesper pieces are personalized, so the 15-day window applies to the majority of orders.
International delivery
We ship worldwide. Estimated transit time after dispatch — for personalized items, add about 6 business days of crafting beforehand.
Important terms
Refunds & delays: Late delivery is not grounds for a refund unless the package is officially confirmed as lost by the courier.
Cancellations: Once an item has been dispatched, the order is no longer eligible for cancellation.
Tracking: You will receive a tracking number by email once your order is processed (please allow 1–2 days for the link to update).
Recipient responsibility: Accuracy of shipping information is the buyer’s responsibility. Vesper is not responsible for failed deliveries due to incorrect addresses provided at checkout.
Issues with delivery?
Missing or late (30+ days): If your order hasn’t arrived within 30 days of dispatch, contact us at support@vesperco.co.
Lost or stolen: If tracking shows “Delivered” but you can’t locate your package:
Additional information
Duty & taxes: While rare, any international customs duties or taxes are the responsibility of the buyer.
Order cancellation: We begin processing orders shortly after they are placed. Once an order is being prepared (personalized) or has shipped, it cannot be changed or cancelled.
Damaged packages: If your package arrives damaged, contact us within 30 days with photo proof for a replacement or refund.
Returns: Please refer to our Returns & Refund Policy. Do not return items to the sender address on the package without prior approval; it is not our return facility.