Refund policy
At Vesper, we strive for excellence in every piece we create. If you are not entirely satisfied with your purchase, we are here to help.
Personalized pieces can't be returned for a change of mind — details below.
Damaged, defective, or incorrectly engraved
If your item arrives damaged, has a manufacturing fault, or was engraved differently from the details you submitted at checkout, email us at support@vesperco.co within 14 days of delivery.
• Please include a clear photo of the item (and a short video of the item and its packaging if you received the wrong item or design). This lets us resolve it quickly.
• We will send a free replacement — there is no charge to you, and you do not need to send the original back.
• Please note: we engrave exactly what is submitted at checkout, so an engraving that matches your order is not considered a fault. Kindly double-check all spellings before you order.
Refunds & returns (30-day change of mind)
Changed your mind? You may return non-personalized, unused items in their original condition within 30 days of delivery.
Return shipping: Customers are responsible for all return shipping costs.
Exclusions: Customized or personalized items (such as engraved products) are made especially for you, so they are not eligible for a change-of-mind return or exchange. They remain fully covered if they arrive damaged, faulty, or engraved incorrectly on our part.
To initiate a return: Email us at support@vesperco.co or hello@vesperco.co first, so we can approve your return and send the correct address.
Refund processing
Once we receive and inspect your returned item at our facility (or once a replacement claim is approved), we process your refund to your original payment method. Please allow 2–7 business days for the funds to appear, depending on your financial institution.
Customized & personalized orders
Because they are made uniquely for you, customized orders — including name engravings and custom messages — are not eligible for change-of-mind returns or exchanges.
• They are fully covered if they arrive damaged, faulty, or engraved incorrectly on our part — just email us a photo within 14 days of delivery and we will replace your item.
Cancellations
Orders can only be cancelled if they have not yet entered the processing or production stage.
• Because our team begins preparing orders shortly after they are placed (especially personalized items), cancellations are not guaranteed.
• Once an order is in production or has shipped, it can no longer be changed or cancelled.
Shipping delays & late items
Before dispatch: You may cancel your order for a full refund if it has not yet been dispatched.
After dispatch: Once an item has left our facility, we are unable to recall a shipment in transit. Please accept delivery — if anything is wrong on arrival, we will take care of it under the coverage above.
Lost, delayed & undelivered packages
Not delivered / lost in transit: If tracking shows your order has not been delivered and there has been no movement for more than 30 days since dispatch (up to 5 weeks for international orders), contact us and we will arrange a replacement or refund.
Tracking shows "Delivered" but you haven't received it: Get in touch and we will help you investigate with the carrier — they can confirm the GPS location and exact delivery details.
• Orders are covered against loss or theft after delivery only if Package Protection was added at checkout. We strongly recommend adding it for peace of mind.
• Without Package Protection, Vesper cannot guarantee a refund or replacement for orders the carrier has confirmed as "Delivered." We will still do our best to help you resolve it, and recommend reporting the issue to your carrier and, if needed, filing a local police report.
Who we are
Vesper is a brand operated by Vesperco Jewelry LLC, 1021 E Lincolnway, #10385, Cheyenne, WY 82001, United States.