Privacy policy

This Privacy Policy describes how Vesper (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vesperco.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you.
  • Provide, improve, or enhance the Services.
  • Comply with any applicable legal obligations.
  • Enforce any applicable terms of service.
  • Protect or defend the Services, our rights, and the rights of our users or others.

3. What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

  • Contact details: including your name, address, phone number, and email.
  • Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: including your username, password, and security questions.
  • Shopping information: including the items you view, put in your cart, or saved into your account (loyalty points, reviews, referrals, or gift cards).

  • Customer support information: including the information you choose to include in communications with us.

Information We Collect about Your Usage

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). This includes device information, browser information, IP address, and how you access and use our Site.

Information We Obtain from Third Parties

We may obtain information about you from:

  • Vendors and service providers who collect information on our behalf (e.g., Shopify).
  • Our payment processors (collecting bank account or card information to fulfill orders).
  • Online tracking technologies (pixels, web beacons) used by us or third parties we work with.

4. How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, arrange shipping, manage your account, and facilitate returns/exchanges.
  • Marketing and Advertising: To send promotional communications by email or text and tailor advertisements on our Site and other platforms.
  • Security and Fraud Prevention: To detect and investigate possible fraudulent or illegal activity.
  • Communicating with You: To provide customer support and improve our Services based on your feedback.

5. Cookies

We use Cookies to power and improve our Site (including remembering your actions and preferences) and to run analytics. Most browsers automatically accept Cookies, but you can choose to remove or reject them. Please note that blocking Cookies may negatively impact your experience and some features may no longer be available.

6. How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • With vendors who perform services on our behalf (IT management, payment processing, shipping, etc.).
  • With business and marketing partners for advertising purposes.
  • When you direct or consent to the disclosure (e.g., social media logins).
  • In connection with a business transaction (merger or bankruptcy) or for legal compliance.

7. Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided us with their information, please contact us to request deletion.

8. Security and Retention

No security measures are perfect, and we cannot guarantee "perfect security." We recommend you do not use insecure channels to communicate sensitive information. We retain your information for as long as necessary to maintain your account, provide Services, or comply with legal obligations.

9. Your Rights

Depending on your location, you may have rights to:

  • Access/Know: Request access to the personal information we hold about you.
  • Delete: Request that we delete your personal information.
  • Correct: Request that we fix inaccurate information.
  • Portability: Request a transfer of your data to a third party.
  • Manage Preferences: Opt-out of promotional emails at any time via the "unsubscribe" link.

10. Complaints

If you have complaints about how we process your data, please contact us. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

11. Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at:

  • hello@vesperco.co
  • support@vesperco.co

For the purpose of applicable data protection laws, Vesper is the data controller of your personal information.